WHAT IS THE MINIMUM BULK ORDER?
The minimum bulk custom order is 50 towels. You may also order one Custom Embroidered Towel Sample or purchase available ready-to-ship towels individually.
WHAT BULK QUANTITIES CAN I ORDER ONLINE?
Our standard online packages contain 50, 75 or 100 towels. We can produce any other quantity of 50 or more through a custom quote.
CAN I ORDER 60, 125, 250 OR ANOTHER EXACT QUANTITY?
Yes. Submit a Free Mockup & Custom Quote request with the exact quantity you need. We will confirm pricing, color availability, delivery requirements and estimated turnaround before payment.
CAN I MIX TOWEL COLORS?
Yes. Our standard packages allow:
- Up to 2 towel colors in a 50-towel order
- Up to 3 towel colors in a 75-towel order
- Up to 4 towel colors in a 100-towel order
The selected color quantities must total the package size. For additional colors or a more complex combination, request a custom quote.
WHICH TOWEL COLORS ARE AVAILABLE?
16 Colors:
CAN I USE MORE THAN ONE LOGO OR EMBROIDERY DESIGN?
Standard packages include one approved embroidered design across the order. Request a custom quote if you need multiple logos, different designs or separate embroidery treatments.
HOW DO I SUBMIT MY LOGO?
Upload your artwork through the Free Mockup & Custom Quote form or the custom product form. Accepted upload formats include AI, EPS, SVG, PDF, PNG, JPG and JPEG. Clear vector artwork is preferred when available.
DO I NEED PERMISSION TO USE THE ARTWORK?
Yes. By submitting artwork, you confirm that you own it or are authorized to reproduce it.
IS THE DIGITAL MOCKUP REALLY FREE?
Yes. The Free Mockup & Custom Quote request costs $0 and does not begin production or collect payment.
HOW LONG DOES A MOCKUP TAKE?
Initial mockups are normally provided within 1–2 business days after we receive usable artwork and the necessary order details. Complex or incomplete submissions may require additional time.
HOW LONG DO CUSTOM ORDERS TAKE?
Custom orders typically arrive within 3–4 weeks after written artwork approval, provided full payment has been received. Production does not begin until both requirements are complete.
IS MY NEEDED-BY DATE GUARANTEED?
No. Production and carrier timelines are estimates. Contact us before purchasing if you need an order by a specific date. A requested date is confirmed only if Streamer Specialist accepts it in writing.
CAN I CHANGE THE DESIGN AFTER APPROVAL?
Contact us immediately. Changes requested after written approval may require additional payment, delay production or be unavailable if production has already started.
WILL THE PHYSICAL PRODUCT LOOK EXACTLY LIKE THE SCREEN?
Digital mockups are visual approximations. Thread colors, towel colors, embroidery density, placement and overall appearance may vary slightly because of materials, lighting, display settings and the embroidery process.
ARE CUSTOM ORDERS RETURNABLE?
Custom samples, personalized products and bulk custom orders are final sale after written artwork approval or the start of production. If an order arrives damaged, defective or materially different from the approved order, contact us within seven days of delivery.
WHAT IS THE RETURN WINDOW FOR READY-TO-SHIP PRODUCTS?
Eligible ready-to-ship products may be returned within 14 days of delivery, subject to the Return and Refund Policy.
IS SHIPPING INCLUDED?
Standard delivery to one eligible contiguous U.S. address is included only when expressly stated on the product page or quote. Alaska, Hawaii, international delivery, expedited service, address changes and split shipments may require additional charges.
DO YOU SHIP INTERNATIONALLY?
International requests are reviewed individually. Submit a custom quote request with the destination country and postal code before purchasing.