Shipping policy

SHIPPING AND DELIVERY POLICY

CUSTOM ORDERS

Custom production begins only after Streamer Specialist has received full payment and final written artwork approval.

Unless otherwise stated on the product page or quote, custom orders typically arrive within 3–4 weeks after written artwork approval, provided full payment has been received.

Production and delivery timeframes are estimates and are not guaranteed delivery dates. Artwork revisions, holidays, supplier interruptions, carrier delays, weather, customs and other circumstances outside our reasonable control may extend the timeline.

If you require an order by a specific date, contact us before purchasing. A requested date is confirmed only when Streamer Specialist accepts it in writing.

READY-TO-SHIP ORDERS

Ready-to-ship products normally leave our facility within 1–2 business days. Carrier transit time is separate from processing time.

Orders containing both custom and ready-to-ship products may be delivered separately.

SHIPPING COSTS

Standard shipping is included only when expressly stated on the product page or custom quote. Included standard shipping applies to one eligible delivery address in the contiguous United States.

Additional charges may apply to:
- Alaska or Hawaii
- International destinations
- Expedited shipping
- Split shipments
- Address changes
- Multiple delivery destinations
- Special delivery requirements

Any additional charge will be disclosed before the applicable order enters production.

INTERNATIONAL ORDERS

International availability and shipping costs must be confirmed before purchase.

Unless expressly included in the written quote, the customer is responsible for customs duties, import taxes, brokerage fees and other destination-country charges.

TRACKING

When tracking is available, shipping confirmation and tracking information will be sent to the email address associated with the order.

Tracking activity may take time to appear after a shipping label is created.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address must be changed. We cannot guarantee that an address can be changed after production or fulfillment begins.

Additional shipping charges caused by an incorrect customer-provided address, refused delivery or requested redirection may be the customer's responsibility.

DELAYS, LOSS OR DAMAGE IN TRANSIT

If tracking shows an unusual delay, loss or delivery problem, contact us with your order number. We will review the available information and assist with the carrier or fulfillment provider when appropriate.

If a package or product arrives visibly damaged, preserve the packaging and contact us promptly with clear photographs.

CONTACT

For shipping questions, contact us at support@streamerspecialist.com.